Policies...

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Cabin Ownership

All of our cabins are individually owned, and are operated by Grand Pines Management Company. Because of this, all guests are required to sign a rental agreement stating some of the policies listed below. In addition, guests are not permitted to remove any items from the cabins or porches. Contents of the cabin are photographed and inventoried, and missing items will result in a loss of the security deposit outlined below.

Peak and Off-Peak Season Dates

Our 2010 Peak Season is Friday, May 28 through Monday, September 6. Cabins are rented weekly (from Saturday to Saturday) during most of our Peak Season, except we do allow a three-night minimum from Friday, May 22 (Memorial Day weekend) - June 26 and also August 14 - September 6 (Labor Day weekend). All cabins require a two-night minimum stay during Off-Peak Season.

All cabins require a two-night minimum stay during Off-Peak Season. Pontoon boats are NOT included with Off-Peak Season rates.

Check-In and Out Times

During the Peak Season, check-in time is 3 p.m. and check-out time is 8 a.m. The rest of the year, check-in time is 3 p.m. and check-out is 12 noon unless someone else is arriving that day, then check-out is 10 a.m.

Booking Fee

Cabin stays of 2 or 3 nights will be charged a booking fee of $25, plus tax. Cabin stays of 4 nights or longer will be charged $50, plus tax. This Booking Fee will be charged when the reservation is made, along with the deposit. This Booking Fee will not be refunded if a cancellation is made. Motel stays are not charged a Booking Fee.

Reservation Deposits

When making a reservation during the Peak Season, we require a $1000 deposit, and for Off-Peak reservations, we require a $500 deposit for weekly stays or one night's rental rate for less than a week stay. Deposits are payable by credit card over the phone or by check received within seven days of booking.

Cancellation Policy

During Off-Peak Season, our cancellation policy is 7 days prior to arrival for cabins and 48 hours prior to arrival for motel rooms. This means that if you cancel at least 7 days or 48 hours before your check-in time, you will receive a refund of your one night's deposit. If you cancel within the 7 days or 48 hours, we will keep one night's rent plus tax. There is no cancellation fee for Off-Peak rentals, other than the Booking Fee mentioned above. During Peak Season, our cancellation policy is 30 days prior to arrival. This means that if you cancel at least 30 days before your check-in date, you will receive a refund of your $1000 deposit, minus a $50 cancellation fee. If the cancellation is made within 30 days and we are able to re-rent the cabin, you will receive a refund of your $1000 deposit, minus a $50 cancellation fee. If we are not able to re-rent the cabin, the $1000 reservation deposit will be not be returned (no additional cancellation fee would be charged).

Keys

We charge guests a $5 fee for any lost cabin or pontoon keys.

Non-Smoking

All of our cabins and motel rooms are non-smoking.

Extra Person(s) Charge

All guests age 6 and older, above the maximum capacity for cabin or motel room are charged $25/night, per person, plus tax. We do not provide additional bedding.

Pets

We do not allow pets of any size or type at Grand Pines Resort. There are kennels in Hayward; if you would like information about these, please contact us. If we find a pet or evidence that one has been here during your stay, we will charge a cleaning fee of $500 per cabin or $100 per motel room.

Grand Pines Resort
9993N Grand Pines Lane, Hayward, WI 54843
Phone: 1-888-774-3023 or 715-462-3564